Frequently Asked Questions


Q. I am moving house or relocating to another country, what do I need to do?
A. Call 20-3519700 / 2016741 / 2016745 or email to book for a pre move survey or make a quotation request.

Q. How quickly can I get a reply on my quotation request?
A. Within 24Hrs.

Q. Do you offer door to door service for personal effects?
A. Yes, we do. Log on or to see our selected network.

Q. Do you offer clean and secure warehousing?
A. Yes, for more details call 20-3519700 / 2016741 / 2016745 or email

Q. Do you handle commercial shipments as well?
A. Yes we do. Kindly call our Customer Services Department on +254 20 2229567 / 3596995

Q. Do you provide regular information about the status of shipment?
A. We have a fully fledged Customer Services Department that gives regular updates on real time status of your consignment.

Q. How many days does it take to clear my air/sea shipment?
A. Air shipments take 24hrs and sea shipments take 4 days. This is subject to receipt of all required import documents 4 days prior to consignment arrival.

Q. How much does it cost to clear a 20 foot and 40 foot container?
A. For more information on pricing kindly contact

Q. Do you offer road transport within East African countries and the Comesa region?
A. Yes we do. Kindly contact our transport office on 3752697 / 533488 for more details.

Q. What are the most common reasons for delay of my goods at the port?
A. These include:
* Failure to forward clearance documents before the arrival of flight/vessel
* Failure to addresses the consignment correctly i.e. suppliers addressing the consignment to Urgent Cargo and not the consignee.

Q. Do you offer export services as well?
A. Yes we do. For more enquires and quotations kindly contact our Customer Services Department on 20- 2229567 / 3596996 or email